Voya (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, voyatrip.com, or use our services. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We may collect the following types of information:
a. Personal Information: When you book a trip or inquire about our services, we may collect personal information such as:
- Name
- Email address
- Phone number
- Mailing address
- Payment information (credit/debit card details)
- Passport and visa details (if necessary for travel arrangements)
b. Non-Personal Information: We may also collect non-personal information that cannot be used to identify you, including:
- Browser and device details
- IP address
- Cookies and similar tracking technologies
- Website usage data (e.g., pages viewed, time spent on site)
2. How We Use Your Information
We use the information we collect to:
- Process your bookings and travel arrangements
- Send confirmation emails and travel-related communications
- Respond to your inquiries and provide customer support
- Improve our website and services
- Personalize your experience on our website
- Send you promotional materials and newsletters (with your consent)
- Ensure security and prevent fraud
- Comply with legal obligations
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:
- Third-party service providers: such as hotels, tour operators, and payment processors, to complete your travel arrangements.
- Law enforcement or legal authorities: if required by law or to protect our rights and the safety of our users.
- Business transfers: in the event of a merger, sale, or acquisition of the Company, your information may be transferred as part of the transaction.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and gather information about how you use the site. Cookies are small files stored on your device that help us remember you and provide personalized services.
You can control the use of cookies through your browser settings. However, disabling cookies may limit the functionality of our website.
5. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party websites you visit.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no data transmission over the Internet or electronic storage method is 100% secure, and we cannot guarantee the absolute security of your information.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete data.
- Deletion: You can request the deletion of your personal data under certain circumstances.
- Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
To exercise any of these rights, please contact us at [Insert Contact Information].
8. Children’s Privacy
Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
9. International Data Transfers
If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located. By using our services, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will notify you by updating the “Effective Date” at the top of this page. Your continued use of our website after any changes to this policy will constitute your acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: [info@voyatrip.com]
- Phone: [+1 (888) 778-4538]
- Mailing Address: [41593 Winchester Road, Temecula, CA 92590]