Health and Safety Policy

Effective Date: January 1, 2025

1. Purpose

VOYA is dedicated to ensuring the health, safety, and well-being of all travelers, staff, and partners. This policy outlines our commitment to identifying, mitigating, and managing risks associated with our travel services.​

2. Scope

This policy applies to all VOYA-organized tours, activities, accommodations, transportation, and related services.​

3. Our Commitment

We pledge to:

• Conduct thorough risk assessments for all destinations and activities.
• Vet and collaborate with partners who uphold stringent health and safety standards.
• Provide comprehensive training to our staff on safety protocols and emergency response.
• Equip travelers with pertinent health and safety information prior to departure.
• Maintain transparent communication regarding potential risks and safety measures.​

4. Risk Assessment & Management

4.1 Pre-Tour Assessments

Each tour undergoes a detailed risk assessment, evaluating:​

• Destination-specific health advisories and safety concerns.
• Transportation and accommodation safety standards.
• Activity-related risks, especially for adventure or high-exertion excursions.
• Availability and accessibility of medical facilities.​Condé Nast Traveler+3CTM Travel+3Travel State+3Business in a Box+2Navan+2Q4 Global+2

4.2 Supplier Standards

We partner exclusively with suppliers who:​

• Comply with local and international health and safety regulations.
• Demonstrate a commitment to maintaining high safety standards.
• Undergo regular evaluations to ensure ongoing compliance.​

5. Traveler Health & Safety Information

5.1 Pre-Departure

• Travelers receive detailed information on health precautions, vaccination requirements, and safety guidelines.
• We recommend enrolling in the U.S. State Department’s Smart Traveler Enrollment Program (STEP) for real-time updates.​Travel State

5.2 Health Declarations

• Travelers must disclose any pre-existing medical conditions or allergies.
• VOYA reserves the right to assess the suitability of participation based on health disclosures.​

6. On-Tour Health & Safety Protocols

6.1 Hygiene & Sanitation

• Regular cleaning and disinfection of transportation vehicles and equipment.
• Provision of hand sanitizers and, where necessary, face masks.
• Adherence to local health guidelines regarding hygiene practices.​

6.2 Accommodation Safety

• Selection of accommodations that meet or exceed safety and cleanliness standards.
• Verification of emergency procedures and accessibility to medical services.​

6.3 Food & Water Safety

• Guidance on safe dining practices and consumption of potable water.
• Availability of bottled or purified water throughout the tour.​

6.4 Activity Safety

• Engagement of certified professionals for high-risk activities.
• Mandatory safety briefings and provision of appropriate protective gear.
• Continuous monitoring of environmental conditions to ensure participant safety.​

6.5 Medical Support

• Presence of staff trained in first aid on all tours.
• Access to well-stocked first aid kits.
• Established protocols for medical emergencies, including evacuation procedures.​

7. Infectious Disease Prevention

• Monitoring of global health advisories and implementation of recommended precautions.
• Enforcement of health screenings, vaccination requirements, or testing as mandated by authorities.
• Immediate isolation and medical consultation for individuals exhibiting symptoms.​

8. Emergency Procedures

• Provision of emergency contact information to all travelers.
• Clear communication channels for reporting incidents.
• Regular drills and staff training to ensure preparedness.
• Collaboration with local authorities and embassies in crisis situations.​Lattice

9. Traveler Responsibilities

Travelers are expected to:

• Adhere to VOYA’s health and safety guidelines.
• Respect local customs, laws, and regulations.
• Inform VOYA staff of any health concerns or incidents promptly.
• Maintain personal hygiene and take necessary precautions to ensure their safety and that of others.​

10. Continuous Improvement

VOYA is committed to the ongoing evaluation and enhancement of our health and safety protocols. We welcome feedback from travelers and partners to help us maintain the highest standards.​

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Contact Information:

VOYA Travel, LLC
27574 Commerce Center Drive, Suite 234B
Temecula, CA 92590
Phone: (877) 873-5549
Email: info@voyatrip.com